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The System Reference Manual
Your programming team submits the necessary information to create a System Reference Manual. This manual, viewed and accessed by your clients’ IT professionals.
Increased Productivity
Give your new employees the tools they need to learn your products. By creating a System Reference Manual, your company minimizes the time it takes to train new employees, especially if your goals is to have seasoned employees take on new responsibilities like installing, supporting or training your new customers. |
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The User Reference Manual
Once your System Reference Manual is completed and cloned, the transformed document assists your customers to use your product. The User Reference Manual is a blue print of your product, written at a level that your users will understand while providing all of the information about your product from A to Z.
The User Reference Manual becomes the parent document for future documents. |
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Training and Instructor Guides
Upon completion of a User Reference Manual, we create a Training Manual (or Student Guide) is created. We design user-friendly, yet systematic Lessons and Exercises with step-by-step instructions.
Keep It Simple
A Training Manual should be simple and easy-to-use. In most cases, if the information is explained clearly, there is no need to include screen shots or diagrams in a Training Manual.
If desired, the Training Manual can be cloned and an Instructor's Guide can be created. The Instructor's Guide includes special notes and prompts the instructor when to ask the user questions, or areas of specific interest. Updates of both the Training Manual and the Instructor's Guide reflect the current release of your product or solution. |
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Creating a Demonstration Script
Once a Training Manual is completed, the order in which you train new users, in most cases, will be the order in which you will want to perform demonstrations.
Once cloned, the Training Manual we design provides you with a Demonstration Script. Now, your sales staff has a product demo to present to prospective customers.
Like the Training Manual, the Demonstration Script needs constant updating to reflect the current release of your product or solution. We keep your manuals up-to-date, as well as versions and revisioning practices. |
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Writing Proposals
Once your product's documentation has been completed and accessible on the web, your sales force will be able to use your product documents to extract detailed information used in proposals (RFPs), or simply to answer a prospect's questions.
Effortless Proposals
Answering specific questions in an RFP is done quickly by researching your manual's indices. Screen shots and technical descriptions are copied and pasted directly into your company's proposal template, while reducing the exhaustive time and effort in finding the right verbiage.
Ensuring Company Standards
Once your company's System Reference Manual, User Reference Manual and Training Guide are complete and approved for use, your company can ensure that verbiage and descriptions used upholds your standards thus creating company-wide consistencies. |
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Internal Price Books and Quote Systems
If your sales force finds it difficult to produce quotes in less than 30 minutes, consider what tools you are using to produce them.
Unlike Proposals, producing a quote should be effortless and immediate.
Product Descriptions should be modular. A master quote template should include all of the necessary information, including caveats and your terms and conditions. Your pricing sheet should be separate for confidentiality reasons. Your quote system can be stored on your local intranet.
If your sales force experiences challenges when producing quotes, please contact us for more information and let us help you streamline your processes. |
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Product Manual
The document that we design explains your product from A to Z. It may include some diagrams, photos, a getting started section, a general how-to-use section, include an index, a trouble-shooting section and include information on how to contact the manufacturer. |
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Professionally Written Manuals for Your Customers and Your Business
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Which Manuals Do You Need?
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Contract Technical Writing. Editing, Freelance Technical Writing providing ‘plain English’ Documentation Services Online. eBooks, Training Manuals, Product Information Manuals, and more. |
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ProfessionalDocs.com Gisele Veilleux, Tech Writer |
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Converting what you know into something that others can understand. |